This is a 100% remote position open to candidates in the United States.
About the role
Help the People Building the Future Get the Most From Their Tools
Our customers design rockets, aircraft, defense systems, and next-generation energy. Their engineers depend on the software we deliver and support.
Buying the software is the easy part. Getting a team fully up and running, keeping licenses right, and solving problems before they slow a program down is where the real work happens.
That is the job.
About Applied CAx
Applied CAx is a Siemens Digital Industries Software Platinum Partner and a three-time Siemens Partner of the Year. We bring together design, simulation, PLM, and manufacturing software with engineering services, for customers in aerospace, defense, and advanced energy.
Customers stay with us because we show up after the sale.
The Role
As a Customer Success Manager, you will own the customer experience for a set of accounts after they buy. You will lead onboarding, drive adoption, keep an eye on account health, manage escalations, and make sure every renewal is ready well before it is due.
You will work closely with our Account Managers, License Support, Renewals, and Services teams, and with Siemens technical support when needed.
How to Apply
In your note, tell us about a time you turned an unhappy customer around, and what you did to get there.
We read every one.
Responsibilities
- Onboard new customers and new teams so they are productive fast
- Track usage and help customers put every license to work
- Keep health scores current and act quickly when an account is at risk
- Be the go-to contact when something is not working, and see it through to resolution
- Get renewals ready early with the Account Manager
- Lead business reviews that show customers the value they are getting
- Spot growth opportunities and pass them to the Account Manager
Qualifications
- 3 or more years in customer success, account management, technical support, or implementation for B2B software
- Experience working with technical or engineering software users
- Strong organization and follow-through across many accounts
- Clear, calm communication, including when the news is not good
- U.S. Person status as defined under ITAR, required for our customer environments
Nice to have
Experience with Siemens software like NX, Simcenter, or Teamcenter, hands-on CAD or PLM experience, and a background in aerospace, defense, or energy.
What we offer
Your work matters to real programs. When you solve a problem, an engineering team gets back to building.
You will have backup. Our engineers, Solution Architects, and licensing specialists are right there with you.
You will help shape the playbook. We are building our customer success practice now, and your ideas will be part of it.
We run as one team. Sales, services, and operations work from one plan and one set of numbers.
Competitive salary and benefits.
Applied CAx LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
