Failure to render TcSS Login Page on Internet Explorer 11

April 14, 2017

Affected Software: Teamcenter Security Service 10.1.7
Associated PR Number(s): 7927561
Scope: Windows Client running IE 11 in IE5 emulation mode

Users have reported that the TcSS Login page fails to render on Internet Explorer 11 under some conditions. Instead, users will see a blank white screen on their browser.

Selecting “View –> Source” on the browser will show that the Login Page has indeed loaded.

This results from a browser setting that puts it in IE5 emulation mode. This can be confirmed by pressing “F12”, clicking the “Emulation” tab, and then examining the Document mode on that page. If you are experiencing this problem, the mode is most likely “IE5”.

The simplest way to work around this issue is to select “Edge” as the document mode.

To resolve the issue for all clients at your site, do the following:

From your TcSS Login Service insweb directory, navigate to webapp_root\sso\loginservice\LoginPage.jsp. Insert the line,
‘<META HTTP-EQUIV=”x-ua-compatible” CONTENT=”IE=11″/>’
In to that file as shown below (it’s about 200 lines in):

<META HTTP-EQUIV=”x-ua-compatible” CONTENT=”IE=11″/>
<META HTTP-EQUIV=”Cache-Control” CONTENT=”no-store”>
<META HTTP-EQUIV=”Pragma” CONTENT=”no-cache”>

Rebuild the WAR file and redeploy the Login Service.

This has been fixed in TcSS 11.3.

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