Tutorials

How to Generate a Debug HAR File from Google Chrome to Debug Teamcenter Active Workspace

August 16, 2021

If you’re having issues with Teamcenter that affect Active Workspace, you may need additional information for debugging.

To debug Active Workspace framework issues, a HAR (HTTP Archive) file may be required and is generated directly from the browser. Here are the steps required to record a HAR file using Google Chrome.

Download this Teamcenter Tipsheet as a PDF

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Open Google Chrome and log into Active Workspace
Navigate to the page where the issue is occurring
From the Chrome menu bar select View > Developer > Developer Tools, or press F12
From the panel opening at the bottom of your screen, select the Network Tab

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Look for a round Record button in the upper left corner of the Network tab, and make sure it is red.
If it is grey, click it once to start recording.
Check the box next to Preserve log .
Click the Clear button to clear out any existing logs from the Network tab
Reproduce the issue that you were previously experiencing before, while the network requests are being recorded.
Once you are able to reproduce the issue, right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer.
Send the HAR file to your trusted Support Representative.

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