Our Support Commitment to You

Our clients know that we are committed to them. If you need support and are our client, please contact us by telephone, or use the links below to contact us via email. Our engineers will follow up soon to determine a solution.

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Support Line: 800-746-8134
Hours: 8:00am to 5:00pm (Pacific Time)

 
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Teamcenter PLM support

Support for the best-in-class PLM system from Siemens.

Teamcenter Support
 

OUR TEAMCENTER SUPPORT STAFF

Arden Teamcenter

ARDEN BEDELL

Arden Bedell is one of Applied CAx's Teamcenter Architect experts. Arden has broad-based experience in computer aided engineering, proven team leadership skills, and an understanding of the importance of customer satisfaction. He provides administration, user support, and installation of Siemens NX, Teamcenter UA, and NX I-DEAS.

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RANDY ELLSWORTH

Randy provides strategic consulting, aligning Teamcenter with business practices while generating a road map for businesses and their data. As well Randy provides comprehensive installation and configuration of Teamcenter Unified, Teamcenter CAD integrations (mainly NX but also NX I-deas), and conducts site and performance evaluations.

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MATT MARTIN

Matt Martin is Mechanical Design Engineer for Applied CAx and Sherpa Design, handling our NX CAD support and aspects of our Teamcenter services. Matt has been with the team since 2006 and is our go-to expert for NX support, service, and training. Customer looking for CAD support? You'll probably get help from Matt.

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What was the situation for Exotic Metals before you brought on Applied CAx to help with the PLM challenges you were facing?
Prior to partnering with Applied CAx for our PLM needs, there were many challenges our company was facing. For the infrastructure implemented with the outside consulting contracted, the experience of our company with Teamcenter was a system that crashed frequently, included slow response times (with a negative moniker being uttered by our users), and there was limited consulting expertise to identify the fundamental flaws in the infrastructure and the associated settings within Teamcenter. In conjunction with new personnel brought in to our IT department, Applied CAx leveraged their expertise and guided our company in establishing a robust platform that stabilized the Teamcenter installation and got our company on the right path for developing Teamcenter as more of a fundamental building block for our future business processes.

original 8 35 bleed lgThe system was going down multiple times a day?
Our users were typically experiencing crashes once every couple of days at random times during the working day. These crashes could include individual sessions where connections to the server were lost or a system-wide crash would occur and the server would need to be rebooted.

Did the Teamcenter system come along during a company growth period?
Our company introduced Teamcenter (initially Teamcenter Express) at a point in our history where we recognized the need for improved configuration control based on the increasing complexity of parts we were managing. We also recognized that the previous configuration control for the management of data using Windows servers, folders, and permissions was not robust enough to support anticipated future growth.

How has it been since our Teamcenter team has been working with you?
After our partnering with Applied CAx, the stability of our Teamcenter platform has increased to the high level our company would expect in which users want to use the software and momentum has been gained going after business process improvements with ideas and resources and how Teamcenter can be further leveraged. Applied CAx was critical in transforming what Teamcenter means to our company.

How did your team envision working with us?
Our company expectation of working with Applied CAx was to establish a relationship in which Applied CAx was an extension of our office in the way that Applied CAx was immersed in our business processes, appreciated our vision, and had the technical experience so we could mutually develop solutions. Based on our previous consulting experience prior to Applied CAx, our company knew that we did not want to continue with an experience in which we would submit a request to our consultant(s) and wait for the consultant to get back to Exotic after reviewing what was available on the internet (ex. reviewing GTAC information).

original 16 33 complex lgAnd what was the working experience?
The working experience has overall been a success in which both our company and Applied CAx have been able to foster long term relationships.
Applied CAx expertise and guidance was critical to our success when we upgraded our platforms for both NX (NX8 to NX9) and Teamcenter (TC 8.3 to TC 10.1.2).
Applied CAx has been a partner that has proven to be dependable and reactive.

Has Applied and Sherpa helped you achieve value in your investment?
What Applied CAx has provided to our company is the assurance that our PLM platform is stable and can be further used for introduction of new business processes. Our company recognizes the value of our investment and looks to further leverage that value in the future with the support of Applied CAx.

Has it helped improve your business processes?
With the guidance that Applied CAx has provided to our IT department with developing new solutions, our company has seen the improvement of certain business processes in regards to the elimination of paper and errors inherent to data entry of data in multiple business systems.

Has Applied and Teamcenter helped mitigate the pressure from your customers and partners?
By using the perspective of the customer as represented by our end users, the level of stability that Applied CAx has aided our company in reaching with our Teamcenter installation has helped mitigate any pressure from user frustration and avoidance of using the system.

Is Teamcenter now helping you hit your targets?
The confidence of our company that Teamcenter will help hit our future targets is very high.

Has a properly organized PLM system played a role in any recent successes?
Teamcenter has become a source for easily finding related company CAD data. Where prior data could have been spread across multiple servers, Teamcenter has become the one true vault for future programs. Only with the system stability that Applied CAx has provided have we been able to establish a repository that users trust.

original 12 31 apu exhaust4 lgHow has your and your management’s view of PLM in the Enterprise changed?
Our company has always recognized the role that PLM can play for the organization in terms of reducing redundancies, eliminating waste, and providing configuration control over our data. What has changed in the company view of PLM is that PLM can be a tool by which users do not need to know every step of a process but can follow standard workflows which guide the user through the process and the output from that process yields a product which meets the expectations of the organization. Applied CAx has provided guidance and coaching that have aided us in realizing the expansive potential of PLM.

 

Brian Loeffler

The Globus Project was to consolidate Siemens Energy (Oil and Gas) engineering systems from several divisions into a single unified engineering system. The consolidation required data model changes, migration from current engineering systems, integration with Atlas (SAP) and multiple CAD systems. Project membership spiked around 80 people, composed mainly of Siemens AG representing the business and Siemens PLM Services representing the change agents. There were a handful of people that were outside contractors and one of those was Randy Ellsworth.

Randy joined the project in Finspang, SE (FSP) with no background and very little turnover as the Teamcenter administrator. At the time, the project consisted of twenty Teamcenter development environments running concurrently on a single Sun server. The cost of upgrading the Sun server was prohibitive to the growth of the project and everything was soon migrated to Windows tiered servers. Due to business reasons the project moved to Gorlitz, DE (GLZ).

While in GLZ, Randy performed exceptionally well and assumed the role of Infrastructure architect under the superb leadership of Peter Spierling. A mixture of physical and virtual servers were stood up and configured as needed to facilitate data migration using global services, several development environments, a quality assurance environment, a training environment and a production environment were maintained or rebuilt as required. The production environment, besides being separated vertically, was also expanded horizontally so that the application tier consisted of three servers and the web tier consisted of two servers behind a load-balancer to accommodate the load and fail over. Randy successfully mentored several people in his role and regularly scheduled tasks for them. Randy was instrumental in the successful “go live” rollout to Production of the Globus project for the GLZ business units then the project moved to Nurnberg, DE (NBG).

While in NBG, Randy mentored two more people in his infrastructure role while assigning tasks and keeping the project on schedule. At one point, the infrastructure totaled over 80 physical and virtual windows servers being maintained by the Infrastructure team. Randy worked directly with the project managers for the business, Ralf Domhoever, and Siemens PLM Services, Andreas Bellm while completing tasks assigned by the Infrastructure Team Lead, Peter Spierling. Randy directly worked with the Migration Team Lead to support their heavy usage and implement performance improvements for global services. Randy also directly worked with the Deployment Team Lead to ensure that templates, patches and system updates were performed regularly and without issue. Often work needed to be completed after hours and over weekends to meet the schedule without affecting normal business and solution development. After over two years, Randy successfully handed over the Infrastructure tasks to the team he mentored and transitioned out of the project.

The success of the Globus project was due in part to Randy’s participation. His knowledge and experience were instrumental while his cool demeanor during highly stressful events kept everyone at ease. I would gladly engage him again given the opportunity and provide my highest recommendation.

Peter Spierling
GS IT PG CP DBG DM / Globus Project at Siemens Energy Oil & Gas

Sherpa Design and Applied CAx helped us upgrade a legacy, pre-release version of Siemens Teamcenter to a newer generally-available version. They helped us through the entire processes, mapping out the upgrade path through multiple minor release versions, moving to a new server operating system, fixing several issues with company-specific customizations, and acting on our behalf with Siemens technical support.

[Sherpa Design and Applied CAx] were able to perform the upgrade at a reasonable cost, work through unexpected problems, and safely migrate our system with a sound roll-back strategy. Sherpa staff worked closely with our internal support team, and were very responsive to issues and concerns. Overall, we were very happy with the upgrade and are planning to use their services for our next upgrade

Eric Fischer
IT Director / NuScale Power